Privacy Policy: How We Protect Your Information

Welcome to Diamond Exchange 99. Your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains what information we collect, why we collect it, and how we keep it safe.

We are committed to protecting your data in compliance with India's Digital Personal Data Protection Act (DPDP Act), 2023 . This policy is our promise to be transparent and responsible with your information, setting us apart from platforms that may not respect your privacy.

What Information We Collect and Why (Purpose Limitation)

The DPDP Act requires that data be collected for a specific and lawful purpose. We only collect the information that is absolutely necessary to provide you with a secure and seamless betting experience.

Identity Information: This includes your name, email address, and phone number.
Why we collect it: To create and secure your account, communicate with you about your account, and verify your identity to prevent fraud.
Technical Information: This includes your IP address, browser type, and device information.
Why we collect it: To ensure our website functions correctly, to protect your account from unauthorized access (for example, by flagging logins from unusual locations), and to prevent fraudulent activity.
Transaction Information: We maintain records of your deposits and withdrawals.
Why we collect it: To process your transactions accurately and to comply with financial regulations.

How We Use Your Information

We use the information we collect only for the purposes listed below:

To provide, operate, and maintain our website.
To process your transactions and manage your account.
To communicate with you, including for customer service and to provide important updates.
To improve and personalize your experience on our site.
To find and prevent fraud, ensuring a safe platform for all users.

We will never sell, trade, or rent your personal information to third parties for marketing purposes. We may share information only when required by law or to trusted partners (like payment processors) who help us operate our service, and they are also bound by strict confidentiality agreements.

Your Consent

By creating an account and using our services, you consent to the collection and use of your information as described in this policy. In line with the DPDP Act, your consent must be "free, specific, informed, and unambiguous." You have the right to withdraw your consent at any time by contacting our support team.

Your Rights Under the DPDP Act

We respect your rights over your personal data. As a user of Diamond Exchange 99, you have:

The Right to Access Your Information

You can request a summary of the personal data we hold about you.

The Right to Correct and Erase Your Data

If you believe any information we have is incorrect, you have the right to request its correction. You also have the right to request the erasure of your personal data once it is no longer needed for the purpose for which it was collected.

The Right to Grievance Redressal

If you have any concerns about how your data is being handled, you have the right to file a complaint. Please contact our Data Protection Officer or our customer support team, and we will address your issue promptly.

How We Keep Your Data Safe (Data Security)

We implement a variety of security measures to maintain the safety of your personal information.

Your data is stored behind secured networks and is only accessible by a limited number of authorized personnel who are required to keep the information confidential.
All sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology, the same standard used by banks.

Data Retention (Storage Limitation)

We will only retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, it will be securely deleted from our systems.

Use of Cookies

Like most websites, we use "cookies." These are small files that help us improve your website experience, for example, by remembering your preferences. They also help us understand site traffic for analytical purposes. You can choose to disable cookies through your browser settings.

Contact Us About Your Privacy

If you have any questions about this Privacy Policy or how we handle your data, please do not hesitate to contact us. Your trust is the foundation of our business, and we are dedicated to protecting it.