Terms and Conditions: Our Fair Play Agreement

Welcome to Diamond Exchange 99. This page explains the rules of the game—for you and for us. We believe in being open and honest, so we've written our Terms and Conditions in plain English. This isn't just a legal document; it's our fair play agreement with you, our valued player.

Who Can Play? (Eligibility)

To use our services, you must meet a few basic requirements.

• Age: You must be 19 years of age or older to create an account and place bets. We are serious about preventing underage gaming.
• Jurisdiction: Online betting laws in India can vary from state to state. It is your responsibility to ensure that using our services is compliant with the laws in your local area.

Your Account, Your Responsibility

Your Diamond Exchange 99 account is your personal gateway to the world of cricket betting. To keep it secure and ensure fair play for everyone, please follow these simple rules:

• One Account Per Person: To maintain a fair environment, we allow only one account per person. Creating multiple accounts may result in the suspension of all related accounts.
• Accurate Information: When you register, please provide true and up-to-date information. This helps us verify your account and ensure your winnings reach you without any delays.
• Keep Your Password Safe: You are responsible for keeping your login details confidential. Think of your password as the key to your account—don't share it with anyone. If you suspect someone else has accessed your account, please contact our customer care team immediately.

Deposits and Withdrawals

We've made managing your funds as simple and secure as possible.

• Deposits: You can add funds to your account using a variety of trusted payment methods.
• Withdrawals: We are committed to processing your withdrawal requests quickly and efficiently.
• Verification: To prevent fraud and protect your account, we may occasionally ask for identity documents before processing a withdrawal. This is a standard security measure to ensure the money is going to the right person.

Fair Betting Rules

We follow standard industry practices to ensure every bet is settled fairly and transparently.

• Errors (Palpable Error Rule): If a bet is accepted at a price that is obviously incorrect due to a technical glitch (for example, odds of 100.0 for a heavy favorite), we reserve the right to void that bet and return your stake. We will always try to contact you before the event starts if such an error occurs.
• Tied Results (Dead-Heats): In some markets, like "Top Batsman," two or more players might end with the same score. In these cases, a "dead-heat" rule applies, where your stake is divided by the number of winners and paid out at the original odds.
• Postponed or Abandoned Matches: If a match is postponed or abandoned, bets will be settled according to our specific sports rules. Generally, if an event is not completed, bets that have not already been determined will be void and your stake returned.

Prohibited Activities

To protect the integrity of our platform and our community, certain activities are strictly prohibited. This includes:

• Collusion (working with other players to gain an unfair advantage).
• Using automated software or bots to place bets.
• Any form of fraudulent activity.

Engaging in these activities will lead to immediate account suspension and forfeiture of any winnings.

Changes to Our Terms

We may update these terms from time to time to reflect changes in our services or regulations. We will make reasonable efforts to notify you of any significant changes.

Any Questions? Just Ask!

We want you to feel completely comfortable with our rules. If anything is unclear, or if you have any questions, please reach out to our 24/7  Customer Care team. We're always happy to help.