1. Introduction
Diamond Exchange ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.
1.1 Scope
This Privacy Policy applies to all users of Diamond Exchange, including visitors to our website, mobile applications, and users of our betting and gaming services.
1.2 Consent
By using our services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
1.3 Changes to Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
2. Information We Collect
2.1 Personal Information
We collect the following personal information when you create an account and use our services:
- Identity Information: Full name, date of birth, gender
- Contact Information: Email address, phone number, residential address
- KYC Documents: Aadhaar card, PAN card, address proof
- Financial Information: Bank account details, payment method preferences
- Account Information: Username, password, Diamond ID
2.2 Usage Information
We automatically collect certain information about your use of our platform:
- Device Information: IP address, device type, operating system, browser type
- Usage Data: Pages visited, time spent, betting history, game preferences
- Location Data: General location information (city/state level)
- Technical Data: Log files, error reports, performance data
2.3 Third-Party Information
We may receive information about you from third parties, such as:
- Payment processors and financial institutions
- Identity verification services
- Social media platforms (if you connect your account)
- Public databases and government records
3. How We Use Your Information
3.1 Primary Uses
We use your information for the following primary purposes:
- Account Management: Creating and maintaining your account, processing registrations
- Service Provision: Providing betting and gaming services, processing transactions
- KYC Compliance: Identity verification, age verification, regulatory compliance
- Customer Support: Responding to inquiries, providing technical support
- Security: Fraud prevention, account security, risk management
3.2 Secondary Uses
We may also use your information for:
- Analytics: Understanding user behavior, improving our services
- Marketing: Sending promotional offers (with your consent)
- Legal Compliance: Meeting regulatory requirements, responding to legal requests
- Research: Conducting surveys, analyzing trends (anonymized data)
3.3 Legal Basis
We process your information based on:
- Contract performance (providing our services)
- Legal obligations (regulatory compliance)
- Legitimate interests (security, fraud prevention)
- Your consent (marketing communications)
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our platform:
- Payment processors and financial institutions
- Identity verification and KYC service providers
- Cloud hosting and data storage providers
- Customer support and communication services
- Analytics and marketing service providers
4.2 Legal Requirements
We may disclose your information when required by law or in response to:
- Court orders, subpoenas, or legal requests
- Government investigations or regulatory inquiries
- Fraud prevention and security investigations
- Protection of our rights, property, or safety
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such changes.
4.4 Aggregated Data
We may share aggregated, anonymized data that does not identify individual users for research, analytics, or marketing purposes.
5. Data Security and Protection
5.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Network Security: Firewalls, intrusion detection, and monitoring systems
- Physical Security: Secure data centers with 24/7 monitoring
- Employee Training: Regular security awareness training for all staff
5.2 Data Retention
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Prevent fraud and ensure security
5.3 Data Breach Response
In the event of a data breach, we will:
- Immediately investigate and contain the breach
- Notify affected users within 72 hours
- Report to relevant authorities as required by law
- Implement additional security measures to prevent future breaches
6. Your Rights and Choices
6.1 Access and Control
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Limit how we process your information
6.2 Marketing Preferences
You can control marketing communications by:
- Unsubscribing from email communications
- Updating your preferences in your account settings
- Contacting our support team
6.3 Account Deletion
You may request account deletion by contacting our support team. Note that some information may be retained for legal or regulatory purposes.
7. Cookies and Tracking Technologies
7.1 Types of Cookies
We use various types of cookies and tracking technologies:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how users interact with our platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver personalized advertisements
7.2 Cookie Management
You can control cookies through your browser settings:
- Disable cookies in your browser settings
- Delete existing cookies
- Set browser to notify you when cookies are set
- Use browser extensions to block tracking
7.3 Third-Party Cookies
Some cookies are set by third-party services we use, such as:
- Google Analytics for website analytics
- Payment processors for transaction security
- Social media platforms for sharing features
- Advertising networks for personalized ads
9. International Data Transfers
Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data during such transfers.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.